Refund policy
RETURN & REFUND POLICY
Last updated: March 3, 2026
Allurely
At Allurely, your comfort and confidence matter to us. If for any reason you are not fully satisfied with your purchase, we are here to help.
1. Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must:
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Be unused
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Not have been washed
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Be in their original condition
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Include all original tags and packaging
Due to hygiene reasons, we cannot accept returns of items that show signs of wear, washing, or damage caused by misuse.
2. Intimate Apparel Policy
As we sell intimate apparel, all returned items undergo inspection upon arrival.
Items that:
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Show signs of wear
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Have been washed
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Are missing original tags
may not qualify for refund or exchange.
This policy complies with international hygiene standards applicable to intimate goods.
3. Exchanges (Size Changes)
We offer exchanges for size adjustments within the 30-day return period.
To request a size exchange:
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Contact us at info@allurelyshop.com
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Provide your order number
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Specify the new size requested
Once the returned item is received and approved, the replacement will be shipped at no additional cost.
4. Return Shipping
Allurely covers return shipping costs for eligible returns.
Customers must contact us before sending any item back. We will provide return instructions and the appropriate return address.
Unauthorized returns may not be accepted.
5. Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
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Refunds will be processed within 7 business days
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Refunds will be issued to the original payment method
Please note that processing times may vary depending on your bank or payment provider.
6. Defective or Damaged Items
If you receive a defective or damaged item:
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Contact us within 7 days of delivery
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Provide clear photos showing the defect
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Include your order number
If the defect is confirmed after review, you are entitled to:
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A full refund
or -
A replacement item (if preferred and available)
7. Non-Returnable Items
The following items are not eligible for return:
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Gift cards
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Items marked as final sale
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Items that do not meet hygiene requirements
8. Late or Missing Refunds
If you have not received your refund after confirmation:
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Check your bank account
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Contact your credit card provider
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Contact your bank
If the issue persists, contact us at info@allurelyshop.com
9. Contact Information
For all return and refund inquiries, please contact:
Allurely Support Team
Email: info@allurelyshop.com
